Privacy and data

Bankinter processes your personal data in compliance with the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Bankinter, S.A. (hereinafter, ‘Bankinter’) is therefore the data controller.

As the data controller, Bankinter has the technical, organisational and human resources needed to guarantee the security and protection of its information systems, along with the customer information and data they host.

We will only disclose your personal data to a third party to comply with a legal obligation or if you have given us your consent. However, the service providers that Bankinter uses (or may use in the future) to process data may be able to access your personal data. In these cases, Bankinter guarantees the confidentiality of the personal data disclosed to third parties and ensures that those parties implement appropriate security measures.

We process your personal data to comply with prevailing legal obligations and the rights and obligations set out in your contracts with us.

Unless you have withheld your consent, we may use your personal data to send you information through any channel (including electronic ones) about products or services that Bankinter is interested in promoting and that may be of interest to you since they are similar to the ones you already hold with us. To be able to carry out these commercial actions, we will analyse your personal data and create a profile so that the communications you receive match your needs, tastes and preferences as closely as possible. We will disclose your data to the Bankinter Group companies from which you request or with which you hold any type of financing product or service so that they can verify your solvency or the credit risk of approving said products or services, and can also manage and monitor the financing products and services you already hold, using the details in the possession of any other Group company for these purposes. This consultation with other Group companies will speed up the application and management process for these products and services because it will enable us to ensure that your financing products and services are suitable for your debt capacity and to guarantee that Bankinter Group performs adequate risk control.

Additionally, and provided you have given your consent, we may process your data for the following purposes: (i) to send you commercial communications, through any channel (including electronic ones), about products and services that have no similarity to those you already hold with Bankinter, any Bankinter Group company or any entity with which the Bank has entered into partnership agreements; (ii) to enable Bankinter Group companies and their subsidiaries and investees to send you information through any channel (including electronic ones) about products and services tailored to your tastes and preferences, for which purpose you give them permission to consult the personal data that any of these entities hold about you; (iii) to access and add to our own records any personal data that third parties hold about you so that we can customise our commercial offers more accurately and tailor them to your needs, tastes and preferences.

The personal data we process are the data you provide when you acquire a product or service with us, as well as the data we obtain from Bankinter Group companies when you have given us permission to do so. However, if you have given your consent, we may enrich your data as described in the previous paragraph.

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability in the circumstances and under the scope established by the applicable legislation currently in force by calling Telephone Banking on 91 657 88 00, visiting your local branch or Bankinter Agent, or writing to the following address: Bankinter, S.A. Operations – Data Protection, Pico de San Pedro 1, Tres Cantos, 28760 Madrid.

For more information about how Bankinter processes your data, and in particular about the legal basis for doing so, please refer to the ‘Use of personal data’ section under ‘Privacy and Data’ at www.bankinter.com/banca/nav/seguridad-privacidad.

If you have any further questions, please contact our Data Protection Officer by email at the following address: privacidad@bankinter.com.