{"id":17863,"date":"2022-05-26T08:00:00","date_gmt":"2022-05-26T06:00:00","guid":{"rendered":"https:\/\/www.fundacionbankinter.org\/noticias\/tecnologias-de-la-informacion-y-la-comunicacion-para-acercar-a-las-personas\/"},"modified":"2025-12-01T23:18:34","modified_gmt":"2025-12-01T22:18:34","slug":"information-and-communication-technologies-to-connect-people","status":"publish","type":"noticias","link":"https:\/\/www.fundacionbankinter.org\/en\/news\/information-and-communication-technologies-to-connect-people\/","title":{"rendered":"In a world where the line between physical and digital is blurry, are human beings closer to each other than ever before?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Our communication habits changed abruptly in 2020. The world over, people replaced physical contact with screen-to-screen interactions overnight. Work meetings, school lessons, chatting with friends and family&#8230; how did we embrace this shift in human relations? How are <strong>Information and Communication Technologies<\/strong> supporting us and enabling us along the way?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/waltergreenleaf\/\"><strong>Walter Greenleaf<\/strong><\/a>, neuroscientist and medical product developer at Stanford University, helps us understand some trends in the <a href=\"https:\/\/www.fundacionbankinter.org\/en\/megatrends\/megatrends2022\/\">Megatrends 2022 report<\/a>, focusing on current and future human relations in an increasingly virtual world. How did the pandemic impact digitalization and in turn, relations?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The digitalization during the pandemic has had impact on us, but we still don\u2019t know how or how much<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because \u201cwe need time to conduct the relevant studies\u201d, says Walter Greenleaf, we \u201cwe do not yet have a comprehensive understanding of the degree and direction of impact on overall population brain heath\u201d that less <a href=\"https:\/\/www.fundacionbankinter.org\/wp-content\/uploads\/2021\/09\/Publicacion-PDF-ES-FTF_TecSociales.pdf\">social interaction<\/a> in 2020 may have had.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Besides, it is hard to differentiate that from the direct impact of COVID-19. For example, if a person has suffered some cognitive impairment, how can we trace the origin? Was it digitalization? Stress due to the pandemic? A side-effect of COVID? This is a complex matter; it would require time to research and isolate the relevant variables. We do know that \u201c<a href=\"https:\/\/www.fundacionbankinter.org\/noticias\/7-avances-tecnologicos-que-estan-transformando-drasticamente-como-aprendemos\/\">extensive use of video teleconferencing<\/a> can result in extreme fatigue\u201d, which entails \u201ca shift in our ability to recognize emotional states in others\u201d, compared with a physical meeting. For example, information from body position or hand gestures\u2014which can be very expressive\u2014is eliminated.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is estimated that <a href=\"https:\/\/repository.eafit.edu.co\/handle\/10784\/11914\">65% of the information<\/a> exchanged in conversation is non-verbal information. Therefore, without a doubt, virtual meetings oversimplify conversations and leave out many elements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">New changes resulting from accelerated digitization<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">According to the first section of the <a href=\"https:\/\/www.fundacionbankinter.org\/en\/megatrends\/megatrends2022\/\">Megatrends report<\/a>, titled \u2018Human Connections in an increasingly virtual world\u2019, digital connections have unprecedently peaked in 2020. Lockdowns have had significant impact con social interactions, they have <a href=\"https:\/\/www.fundacionbankinter.org\/noticias\/como-esta-modificando-la-tecnologia-nuestra-forma-de-trabajar\/\">redefined work<\/a> and put hitherto emerging technologies on the spotlight. They have paved the way for <a href=\"https:\/\/www.fundacionbankinter.org\/noticias\/decalogo-para-el-mundo-que-viene\/\">systemic changes<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to highlight that there have been <strong>positive behavioral changes<\/strong>\u2014and let me highlight the word <em>behavioral<\/em>, not <em>conduct<\/em> or <em>performance<\/em>\u2014such as the fact that we \u201chave learned to communicate more effectively by leveraging technology\u201d, in the words of Walter Greenleaf. Besides, \u201cmany of us have learned better emotional regulation skills\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is often mentioned that crisis means <em>opportunity<\/em> in Chinese. The truth is that their word for crisis, \u5371\u673a (w\u0113ij\u012b), is closely related to <em>crucial moment<\/em> or even <em>fulcrum, <\/em>a point when change and pivoting become feasible (and recommendable even) with the goal of <strong>adapting to new environments<\/strong>. This is exactly what has happened with <a href=\"https:\/\/www.fundacionbankinter.org\/en\/news\/apostar-por-la-innovacion-y-la-digitalizacion\/\">digitalization<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">New opportunities in a data horizon<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to note that this technological acceleration or leap forward brings many opportunities. One such opportunity is that <a href=\"https:\/\/www.fundacionbankinter.org\/noticias\/dispositivos-de-neurociencia-wearables-para-mejorar-nuestro-cerebro\/\">wearable<\/a> devices have become very popular. In the words of Walter Greenleaf, \u201cWearable sensors allow us to design and utilize technology that senses, interprets, and adapts to how you feel and act\u2013technology that factors in your health status, your goals, and your priorities\u201d. In the video \u2018Digital health tools\u2019, he talks about how technology will drive improvements around health.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.youtube.com\/watch?v=9zFasjc_hq8\">Tecnolog\u00edas de Salud Digital | Walter Greenlea<\/a><a href=\"#_msocom_1\">f<\/a>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Tecnolog\u00edas de Salud Digital | Walter Greenleaf\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/9zFasjc_hq8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Wearable devices and biosensors help collect data and are intricately linked to \u201cprecision analytics\u201d and \u201creal-time physiological data\u201d, which enable <strong>better health performance<\/strong>, by \u201cindexing the effectiveness of different treatment paradigms and clinical pathways\u201d and also \u201csubstantially more engaging and more personalized immersive digital experiences\u201d. This is where wearable devices come in contact with the new <a href=\"https:\/\/www.fundacionbankinter.org\/noticias\/que-es-el-metaverso-entrevista-con-amir-baradaran\/\">Virtual Reality and Augmented Reality<\/a>. Many essays and studies have proven that \u201c<strong>VR can promote behavior change <\/strong>by taking advantage of the way our brain\u2019s learning and reward systems function\u201d. It can be used through at least three methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Activating neuroplastic change via reward systems.<\/li><li>Shortening the reward feedback loop and showing progress.<\/li><li>Leveraging the mirror neuron systems.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Something similar is at play with virtual reality. Trials have demonstrated its use for:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Active involvement<\/strong>, \u201cproviding users with immersive experiences that maximize cognitive engagement\u201d.<\/li><li>Direct, immediate and relevant <strong>feedback<\/strong>, which reinforces the experience and lessons learned\u201d.<\/li><li><strong>Engagement and motivation<\/strong>, through \u201cimmediate rewards given for progress\u201d<\/li><li><strong>Cost-effective, <\/strong>because \u201cthe cost of face-to-face training is reduced\u201d.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Adapting to the future leveraging innovation and technology<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is worth noting that given these changes, \u201cwe will not be returning to 2019\u201d or a similar scenario. The great shifts in the history of humanity have proven that <strong>there is no going back to the conditions of the past once a technology becomes widespread<\/strong>. That possibility is simply non-existent, because the environment has changed: the printing machine, the steam engine, electricity or the Internet are a few examples.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Walter Greenleaf says that people \u201cwill incorporate the lessons learned and changes into our new mode of normal\u201d and we will make them our own. We will <a href=\"https:\/\/www.fundacionbankinter.org\/noticias\/los-cambios-que-traera-la-pandemia-del-covid-19-y-que-las-startups-deben-tener-en-cuenta\/\">embrace the new<\/a> and in a few years, we will not even know there ever was a different way of commuting, having conversations by default or interacting. Nobody leaves home without their smartphone nowadays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Without a doubt, the way we interact will change. And just like technology changes us, technology must adapt to the human scale. We will soon have better avatar representations that include non-verbal communication, such as facial expressions and body language, which will enable a \u201cdistributed workforce living worldwide\u201d\u2014much the same way as with the emergence of the Internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the same time, it is important to \u201cplan to incorporate better ways for people living and working remotely\u201d, to make sure they can meet online but IRL (in real life) too. That is, virtualizations must be so real that you can barely distinguish it from reality, because you feel completely at ease.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Companies \u201cplay a critical role in promoting health and wellness\u201d, because employers are in a better position to support and shape these trends. As Jane Piper explained in her talk \u2018Work-life balance and wellbeing\u2019, we must <strong>use the technologies that better our lives<\/strong>, and discard the rest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/youtu.be\/IJHByxFjXZY\">Equilibrio de la vida laboral y bienestar por Jane Piper<\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Equilibrio de la vida laboral y bienestar por Jane Piper\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/IJHByxFjXZY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a id=\"_msocom_1\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The pandemic has digitalized most human interactions, social and work relations have changed as a result and new opportunities have emerged<\/p>\n","protected":false},"featured_media":17819,"template":"","meta":{"_acf_changed":false,"_oaas_summary":"The COVID-19 pandemic in 2020 triggered an abrupt shift from physical to virtual communication worldwide, profoundly impacting human interactions. Walter Greenleaf, a neuroscientist from Stanford University, highlights in the Megatrends 2022 report that while digitalization surged, its full effects on brain health and social relations remain unclear due to the complexity of isolating variables like pandemic-related stress and direct viral impacts. Virtual meetings, though indispensable, simplify conversations by eliminating non-verbal cues such as body language, which comprise 65% of communication, leading to phenomena like video call fatigue and reduced emotional recognition.\n\nDespite these challenges, the pandemic accelerated digital adoption, fostering positive behavioral changes such as enhanced emotional regulation and more effective communication through technology. This pivotal moment, seen as a crucial juncture, has propelled technological innovation, especially in health. Wearable devices and biosensors now enable personalized health monitoring through real-time data and precision analytics. Combined with virtual and augmented reality, these tools promote behavior change by engaging brain learning and reward systems, offering immersive, cost-effective training and therapy solutions. Looking ahead, Greenleaf emphasizes that post-pandemic, society will not revert to pre-2020 norms. Instead, technology will evolve to better capture human nuances like facial expressions, supporting a globally distributed workforce. Companies play a vital role in fostering health and well-being by leveraging beneficial technologies while discarding those that do not enhance life quality.","_oaas_audio_url":"https:\/\/www.fundacionbankinter.org\/wp-content\/uploads\/2025\/12\/summary-17863-1764627520.mp3"},"categories":[],"class_list":["post-17863","noticias","type-noticias","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Information and Communication Technologies to connect people<\/title>\n<meta name=\"description\" content=\"In an increasingly virtual world, ICTs are an opportunity to adapt to the future social and labor relation models.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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